Productivity Stories - Page 5

Global Stories

Productivity stories

Rinnai Australia cuts service times with Oracle AI

Customer enquiries are now being answered up to 35% faster as Rinnai Australia uses Oracle AI to ease pressure on its call centre.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Customer Relationship Management

Litera wins MarTech award for AI legal growth tool

The win spotlights rising pressure on law firms to prove AI can drive fee income, not just speed up internal work.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Data Analytics

Estima CEO: Generative AI reshapes pharmaceutical value proof

The HEOR tech firm is using generative AI to cut approval analyses from years to weeks, reshaping launch decisions and regulator responses.

By Jake MacAndrew • 4 min read • Last week

Software-as-a-Service

Translation over technology: The channel's most undervalued skill

Channel partners risk losing customers if they cannot turn acronyms like UCaaS and SASE into clear business outcomes.

By Will Morey • 4 min read • Last week

Software-as-a-Service

Workday study says AI tools cost workers a workday

Many Australian and New Zealand workers are losing nearly a full day a week reconciling AI outputs across disconnected systems, Workday found.

By Mark Tarre • 4 min read • Last week

Digital Transformation

Infosys signs 10-year deal to overhaul Crocs systems

The 10-year programme should help Crocs cut costs, standardise operations and improve decision-making as retail margins stay under pressure.

By Mark Tarre • 4 min read • Last week

Data Protection

Asia Pacific's next chapter of digital growth will be defined by trust, resilience and sovereignty

Regional mobile services generated USD $1 trillion in economic value in 2025, but growth now hinges on AI, trust, resilience and sovereignty.

By Julian Gorman • 6 min read • This month

Software-as-a-Service

Nuvei & BlackLine add payments to invoice workflow

Finance teams using BlackLine can now collect and reconcile payments in one place, potentially speeding cash flow across 190 markets.

By Karen Joy Bacudo • 4 min read • This month

DevOps

PDQ adds ticketing integrations & macOS vulnerability tools

IT teams can now handle Mac and Windows vulnerabilities in one workflow, while support agents gain ticketing links that cut manual lookups and errors.

By Joseph Gabriel Lagonsin • 3 min read • This month

Stories from Other Regions

Productivity stories

Software-as-a-Service

nCino launches Mortgage MCP for lenders' AI agents

Mortgage lenders could cut routine admin time as nCino's new tool lets AI agents act within existing permissions and audit logs.

By Karen Joy Bacudo • 4 min read • Last week

Digital Transformation

London small firms lead UK in AI use, survey finds

London's small firms are more likely to be adopting AI, with 41% already using it as faster-growing businesses embrace the technology.

By Sean Mitchell • 4 min read • Last week

Data Analytics

Retail Insight launches AI waste prediction for grocers

Earlier markdowns could curb food waste and protect margins as grocers are warned of unsold stock up to a week before expiry.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Data governance

Tech New Zealand urges action on digital skills gap

New Zealand's tech growth is being constrained by a deepening talent shortage, with firms struggling to fill AI, cyber and cloud roles.

By Sean Mitchell • 5 min read • Last week

Digital Transformation

Civil Contractors New Zealand conference heads to Wellington

With more than 600 delegates expected, the event will put transport, procurement and pipeline concerns in front of election-year politicians.

By Sean Mitchell • 4 min read • Last week

Software-as-a-Service

Finance teams in educational institutions don't need more process, they need less chasing

Schools and universities can cut audit-season scrambles if they shift controls to the point of spend and stop chasing receipts later.

By Tanu Kaushik • 5 min read • Last week

Chorus

New Zealand monetises Chorus debt for NZD $702m gain

The Crown will free up NZD $702 million for roads, hospitals and classrooms by cashing in Chorus loans earlier than planned.

By Sean Mitchell • 4 min read • This month

Software-as-a-Service

Eltropy sets out AI playbook for community lenders

Community banks and credit unions are being urged to use AI across the customer journey to speed replies, cut calls and satisfy regulators.

By Joseph Gabriel Lagonsin • 4 min read • This month

Fintech

Allvue launches GP Accounting for private capital firms

The new software aims to cut reliance on spreadsheets and curb reconciliation errors as private capital firms juggle carry, ownership and compensation.

By Karen Joy Bacudo • 4 min read • This month